Feed Editor Lite 16 Feb 2010 02:41:01 GMT Epicor News Updates http://www.e2bsoft.com/e2bsoftNews.asp?Tab=3 10 en-us You have sent your customer an invoice with payment due several days ago. It's time to make your first contact to find out why the invoice has not been paid, but should you pick up the phone and call or do you send them a letter, a fax or an email... 16 Mar 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/03/16/the-first-collection-contact/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A The March 2011 issue of COSE Update contains an article written by Kristen Hampshire with several practical suggestions for smaller business to use to improve the effectiveness of their collections process. You can read the article and the entire magazine on COSE's web site here or view the article as a PDF file here... 8 Mar 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/03/08/6-ways-to-get-your-customers-to-pay-up/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A In most small businesses the person who is responsible for making collection calls is not a full-time professional collector but is someone with significant other responsibilities - a bookkeeper, salesperson or even the business owner. Here are some tips for making effective collection calls while maintaining good customer relationships... 1 Mar 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/03/01/collection-call-tips/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A When you as a business extend credit to a customer you are in effect lending them the money to pay for the product or service you sold them. However, unlike a bank, you don't make any money on this loan - in fact, you lose money on it... 21 Feb 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/02/21/youre-a-business-not-a-bank/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A The first step of the accounts receivable management process is invoicing. It's hard to collect an invoice that the customer does not have or which is inaccurate or incomplete. Here are a few suggestions to make your billing process more effective... 7 Feb 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/02/07/invoicing-and-the-collections-process/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A Cash flow is the lifeblood of every business and slow paying customers can seriously affect it. This post will address some best practices that a business can use to improve the effectiveness of its internal credit and collection processes. Future ones will delve into these topics (and more) in additional detail... 31 Jan 2011 17:00:00 GMT http://collectionsinsights.wordpress.com/2011/01/31/best-practices-for-collections/ 4F9CD74C-4FDF-47C9-88EA-F01C4161303A